1. Service tenet: fast, decisive, accurate, thoughtful and thorough.
2. Service goal: Service quality wins customer satisfaction.
3. Service efficiency: If a device fails during the warranty period or outside the warranty period, the supplier will arrive at the user's site as soon as possible after receiving the notification. Handle and resolve the fault.
4. Service principle: The product warranty period is twelve months (except for wearing parts). During the warranty period, the supplier will repair and replace the parts damaged for quality reasons free of charge, and the parts damaged outside the warranty period. The accessories are only charged for the cost. Equipment damage caused by human factors on the demand side. The accessories repaired or provided by the supplier are calculated at the cost price.
5. Installation and commissioning: on-site service is provided during the warranty period. The engineer is responsible for guiding the installation and commissioning of on-site equipment. After successful commissioning of the equipment, the supplier's technicians may withdraw from the site only after obtaining user consent.
6. The company's maintenance center has a 24-hour telephone service, and full-time engineers accept user calls to ensure that users receive technical support in the process of using the equipment in a timely manner. 24-hour service telephone: 0531-83698868 After-sales service supervision telephone: 0531-83698878
7. Our technicians will conduct regular telephone return visits around the 10th of each month.
8. Vulnerable accessories: The company keeps stock of various commonly used accessories to ensure the shortest time to solve the problem.
9. Regular inspection:
(1) Outside the warranty period, the technical staff of our company will return to visit the user for not less than three times a year. Shandong Tony made the inspection system one of the routine maintenance tasks, that is, Tony organized the inspection of the running equipment every six months. Tony's inspection engineering technicians are the main personnel, and designers are involved. And listen to the problems and suggestions reflected by user maintenance personnel, and constantly improve product quality.
(2) Establish user files and improve product quality. In addition to carrying out user technical consulting services, Shandong Tony Maintenance Center is also responsible for accepting and collecting user complaint and consulting information, ensuring that users ’questions and requirements can be dealt with in a timely manner, and tracking the processing situation. And verification. At the same time, user files are established to record product usage and provide a basis for future product quality improvement. Shandong Tony will continue to strive for excellence and provide customers with the most satisfactory products and services.